Shipping & Delivery Policy

1. Dispatch

Orders are normally dispatched within approximately 24 hours of successful order placement. The 24-hour dispatch expectation is subject to:

• Product availability
• Order verification
• Payment and order confirmation
• Public holidays
• Operational circumstances
• Other situations that may reasonably delay dispatch

24-hour dispatch does not mean 24-hour delivery. Dispatch means the order has been handed over or made ready for handover to the applicable logistics partner.

2. Delivery

After dispatch, the actual delivery time depends on:

• Customer location and PIN-code serviceability
• Logistics partner and courier operations
• Weather conditions
• Public holidays
• High-volume periods
• Unforeseen logistics disruptions

3. Order Tracking

Customers will receive tracking information when the order is handed over to the applicable logistics partner and tracking becomes available. If tracking does not update immediately after dispatch, customers should allow reasonable time for the logistics partner's system to update.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number. If delivery fails because of an incorrect address, incorrect contact details, customer unavailability, refusal of delivery, or another customer-related reason, additional delivery attempts or return-to-origin handling may apply.

5. Damaged or Tampered Package

If a package appears visibly damaged or tampered with at the time of delivery, customers should document the condition and contact ZIRO ONE as soon as possible. For damage, wrong-product, missing-item, or related claims, an unboxing video is required. Please write to: care@ziroone.in