Privacy Policy

1. Information We Collect

We may collect information necessary to provide our products and services. This may include:

• Name
• Phone number
• Email address
• Billing and shipping address
• Order details and purchase history
• Account information where applicable
• Customer support communications
• Device and browser information
• Website usage and interaction information
• Cookie and analytics information

2. How We Use Your Information

Your information may be used to:

• Process and fulfil orders
• Arrange delivery
• Process payments
• Provide customer support
• Process returns, exchanges, and refunds
• Send order updates and confirmations
• Improve the website and shopping experience
• Prevent fraud and misuse
• Send marketing communications where permitted
• Comply with legal obligations

3. Payment Information

Payment information may be processed through the payment service providers used by ZIRO ONE. ZIRO ONE does not store or expose sensitive payment credentials. Customers should review the applicable payment provider's own terms and privacy practices.

4. Cookies and Tracking

The website may use cookies and similar technologies for essential website functionality, analytics, preferences, and other permitted purposes. Customers may manage certain cookie settings through their browser or device. Disabling certain cookies may affect some website functionality.

5. How We Share Information

ZIRO ONE does not sell your personal information. Information may be shared with service providers involved in operating the store where necessary, including:

• E-commerce and website infrastructure providers
• Payment service providers
• Logistics and delivery partners
• Technology service providers
• Analytics or marketing service providers where applicable
• Customer support service providers where applicable

Information is shared only as necessary for the relevant business purpose, or where otherwise permitted or required by law.

6. Data Security

ZIRO ONE takes reasonable measures to protect customer information against unauthorised access, misuse, loss, or disclosure. However, no internet or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

ZIRO ONE may retain personal information for as long as reasonably necessary for legitimate business, operational, accounting, security, and legal purposes.

8. Customer Requests

Subject to applicable law, customers may contact ZIRO ONE regarding questions about their personal information or applicable privacy requests. Please write to: care@ziroone.in

9. Policy Updates

ZIRO ONE may update this Privacy Policy from time to time. The latest version published on the website will apply. The final Privacy Policy should be reviewed before publication to ensure it accurately reflects the actual technologies, vendors, data flows, and applicable Indian privacy requirements.

10. Grievance Officer

In accordance with applicable Indian law, ZIRO ONE has designated a Grievance Officer to address privacy-related complaints or concerns.

• Name: [PLACEHOLDER — to be confirmed before publication]
• Email: [PLACEHOLDER — to be confirmed before publication]
• Phone: [PLACEHOLDER — to be confirmed before publication]
• Address: 704, 7th Floor, Palm Court, Sector 16, Gurgaon

The Grievance Officer can be reached during business hours. ZIRO ONE aims to acknowledge complaints promptly and resolve them in accordance with applicable law.

11. Contact

For privacy-related questions, write to: care@ziroone.in