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Effective Date: 21 August 2026
A refund may be issued when an eligible return has been approved and the returned product has successfully passed the applicable quality check. Submitting a return request does not automatically guarantee a refund.
The normal refund process is:
For eligible prepaid orders, the approved refund will generally be processed through the original payment method used for the order, subject to the payment provider's capabilities and applicable procedures. The time required for the refund to appear in the customer's account may depend on the customer's bank, card issuer, UPI provider, or payment service provider.
For eligible Cash on Delivery orders, the refund will be processed to a verified bank account or valid UPI account provided by the customer. Customers are responsible for providing accurate refund information. ZIRO ONE is not responsible for delays caused by incorrect or incomplete bank or UPI information provided by the customer. To initiate a COD refund, share your bank account or UPI details with: care@ziroone.in
For damaged, defective, wrong, missing, or tampered orders, the customer must provide the required unboxing video and any additional photographs or information requested by ZIRO ONE. Once the claim has been reviewed and approved, ZIRO ONE may provide an appropriate resolution such as replacement, exchange, or refund.
Refunds will be initiated after the returned product has been received and successfully inspected and approved. Once initiated, the time taken for the amount to appear in the customer's account may depend on the relevant bank, UPI provider, card issuer, or payment service provider.
A refund may be declined if the returned product does not satisfy the applicable return conditions. Examples include products that have been:
All decisions remain subject to applicable law.
For refund-related questions, write to: care@ziroone.in