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Payment Policy

Effective Date: 21 August 2026

1. Payment Methods

ZIRO ONE accepts the payment methods that are displayed and available during checkout. Payment methods may include prepaid online payment options and Cash on Delivery where available.

2. Prepaid Payment

Customers who choose a prepaid payment method complete the payment at checkout before the order is confirmed. Prepaid orders may be eligible for an additional discount as indicated on the website at the time of purchase.

3. Cash on Delivery

Cash on Delivery availability depends on the customer's delivery PIN code and the applicable logistics and payment setup. COD may not be available for every product, location, or order. Where available, no advance or online payment is required. The full order amount is payable in cash at the time of delivery.

4. Failed Payments

If a payment fails but money has been deducted from the customer's account, customers should contact ZIRO ONE with their order and payment details so the transaction can be investigated: care@ziroone.in

5. Payment Security

Payments are processed through the payment services enabled on the ZIRO ONE website. Never share your OTP, PIN, CVV, password, or any other confidential payment credential with anyone claiming to represent ZIRO ONE. ZIRO ONE will never ask for these details.

6. Refunds — Prepaid Orders

Eligible refunds for prepaid orders will be processed through the original payment method used at the time of purchase, subject to the payment provider's capabilities and applicable procedures.

7. Refunds — COD Orders

Eligible refunds for COD orders will be processed to a verified bank account or valid UPI account provided by the customer, after the returned product has been received and approved. Customers are responsible for providing accurate refund information. To initiate a COD refund, write to: care@ziroone.in

8. Contact

For payment-related questions, write to: care@ziroone.in

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