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Effective Date: 21 August 2026
ZIRO ONE wants every customer to shop with confidence. If something isn't right with your purchase, eligible products can be returned or exchanged within 7 days from the date of delivery.
Customers may request a return or exchange within 7 days from the date the order is delivered. The request must be raised within this 7-day period. Once the 7-day period has passed, the return or exchange may not be accepted unless required by applicable law or specifically approved by ZIRO ONE.
Products must be returned in their original condition. The product must be:
Customers are advised to try the product carefully if they are unsure about the fit and to keep the tags attached until they are satisfied with the purchase. Products showing signs of use, washing, alteration, damage, or misuse may not qualify for return or exchange.
Sale, discounted, promotional, and full-price products follow the same 7-day return and exchange policy. If a specific product is non-returnable, that restriction will be clearly communicated to the customer before purchase.
Customers should contact ZIRO ONE within 7 days of delivery. Please write to: care@ziroone.in with the following:
After reviewing the request, ZIRO ONE will provide the next steps. Where reverse pickup is available, ZIRO ONE may arrange pickup through its logistics partner. If reverse pickup is not available for a particular PIN code, ZIRO ONE may provide an alternative return method.
Eligible products may be exchanged within the same 7-day period. Size exchanges may be offered subject to availability. The requested replacement size or product must be available at the time the exchange is processed. If the requested replacement is unavailable, ZIRO ONE may provide another appropriate resolution.
If a customer receives a damaged, defective, or wrong product, a missing item, or a package that appears tampered with, the customer should contact ZIRO ONE as soon as possible after delivery. An unboxing video is required for these claims. The video should clearly show:
Clear photographs may also be requested. Customers should not wash, wear, alter, repair, dispose of, or otherwise use the affected product before the claim has been reviewed. Once the claim is reviewed and approved, ZIRO ONE may provide an appropriate resolution such as a replacement, exchange, or refund.
Where reverse pickup is available for the customer's PIN code, ZIRO ONE may arrange pickup through its logistics partner. If reverse pickup is unavailable, ZIRO ONE may provide an alternative return method. Any applicable return-shipping responsibility will be communicated clearly to the customer before the return is processed.
Returned products may undergo a quality inspection after reaching ZIRO ONE. The return or exchange will be processed after the product is confirmed to meet the applicable eligibility requirements. If a returned product does not meet the return requirements, ZIRO ONE may decline the return or exchange, subject to applicable law.
Customised, personalised, or customer-altered products may have different return or exchange conditions. If such products are offered, any applicable restriction will be clearly displayed to the customer before purchase.
To request a return or exchange, write to: care@ziroone.in