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Effective Date: 21 August 2026
Customers may request cancellation before their order has been dispatched, subject to the order's processing status. To request a cancellation, contact ZIRO ONE as soon as possible after placing the order: care@ziroone.in
Once an order has been dispatched or handed over to the logistics partner, cancellation may no longer be possible through the normal cancellation process. Customers should not assume that refusing delivery constitutes a standard cancellation.
If cancellation is no longer possible after dispatch, the customer may use the applicable return process after delivery, provided the product qualifies for return under the Return & Exchange Policy.
If a COD order has already been dispatched and the customer refuses delivery or otherwise causes the shipment to return to ZIRO ONE, non-recoverable delivery, handling, or return-to-origin costs may be subject to applicable deductions, subject to applicable law.
If a prepaid order is successfully cancelled before dispatch and a refund is due, the refund will be processed according to the Refund Policy.
To request a cancellation, write to: care@ziroone.in