Frequently Asked Questions

Browse the products you love, select the required options such as size or colour where applicable, add the product to your bag, and complete checkout.

Use the checkout options currently available on the website. If guest checkout is enabled, you may place an order without creating an account.

Once your order is successfully placed, you will receive an order confirmation through the contact details provided during checkout.

You can view your order details through your ZIRO ONE account or the order information provided after purchase.

Contact ZIRO ONE as soon as possible. Changes may only be possible before the order is processed or dispatched. Write to care@ziroone.in with your order details.

Cancellation may be requested before the order is dispatched. Once dispatched, cancellation may no longer be possible.

ZIRO ONE ships across India where delivery service is available for the customer's PIN code.

Orders are normally dispatched within approximately 24 hours of successful order placement, subject to product availability, verification, public holidays, and operational circumstances.

No. The 24-hour timeline refers to dispatch — when the order is handed over to the logistics partner. Delivery time depends on your location and the logistics partner.

Tracking information will be provided when your order is handed over to the logistics partner and tracking becomes available.

COD is available on eligible orders and PIN codes where the service is supported.

Delivery times can vary because of location, courier operations, weather, holidays, and other circumstances. Contact ZIRO ONE if you need assistance with a delayed order: care@ziroone.in.

Eligible products can be returned or exchanged within 7 days from the date of delivery, subject to the conditions in our Return & Exchange Policy.

Yes. Sale, discounted, promotional, and full-price products follow the same 7-day return and exchange policy unless a specific product is clearly marked as non-returnable before purchase.

Products must be unused, unworn, unwashed, unaltered, free from signs of use or damage, and returned with original tags and applicable packaging.

Eligible products may be exchanged for another size subject to availability.

Contact ZIRO ONE as soon as possible. An unboxing video is required for damaged, defective, wrong, missing, or tampered-product claims.

Contact ZIRO ONE promptly and provide the required unboxing video and any requested photographs so the issue can be reviewed. Write to care@ziroone.in.

Contact ZIRO ONE as soon as possible with your order details and the required unboxing evidence. Write to care@ziroone.in.

A refund is initiated after the returned product is received, inspected, and approved. The time taken for the refund to reach your account may depend on your bank or payment provider.

Eligible prepaid refunds are generally processed through the original payment method.

Eligible COD refunds are processed to a verified bank account or valid UPI account provided by the customer. Write to care@ziroone.in with your bank account or UPI details.

If the returned product does not meet the applicable return conditions, the return or refund may be declined, subject to applicable law.

Use the size guide available on the relevant product page and compare the measurements with your own.

Fabric information is provided on the relevant product page.

Follow the wash and care instructions provided on the relevant product page or with the product.

Yes. Minor colour differences can occur because of lighting, photography, device displays, and screen settings.

Some products may have natural variations in embroidery, prints, textures, or embellishments. Minor variations may occur as part of the product's character.

Available payment methods are displayed during checkout.

If your payment fails, check your payment method and try again. If money has been deducted but the order was not confirmed, contact ZIRO ONE with the relevant payment and order details: care@ziroone.in.

Payments are processed through the payment services enabled on the ZIRO ONE website. Never share your OTP, PIN, CVV, password, or other confidential payment credentials with anyone claiming to represent ZIRO ONE.

Follow the checkout options currently available on the website.

Customers can contact ZIRO ONE through the official support channels displayed on the website.

If WhatsApp support is displayed as an active support channel on the website, customers can use it to contact ZIRO ONE.